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Internal Sales
Website Design
A simple yet compelling website design, streamlining multiple services into one. Created to enhance order management and ensure a seamless customer sales journey.
Role
UI Design
Design Testing
​Design Development
B2B
Accenture | Telecom
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BUSINESS CHALLENGE
How can multiple internal sales platforms running on different systems be streamlined to improve the order placement for employees?
services
6+
10
platforms
25
mins
avg call time
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DESIGN PROCESS
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PAIN POINTS
"I have to switch between multiple tabs while on a customer call, which slows me down and makes the process frustrating."
EMPLOYEE OF BROADBAND
"I have to manually look up additional services that might be relevant to the customer based on what they’re buying, which takes extra time and effort."
EMPLOYEE OF TECH
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DESIGN DIRECTION
How can multiple features be integrated into a single platform while maintaining unique functionality of each?
01. Design should be simple and direct.
02. Design should have a user-friendly dashboard.
03. Design workflow should be consistent for different features.
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UI DESIGN
30+ Design iterations
5+ A/B testings
10 Multivariant Testing
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A/B TESTING
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MULTIVARIANT TESTING
"I like to see the one-off costs upfront, as it allows me to share them with customers at any point in the journey without having to go back and check."
EMPLOYEE OF BROADBAND
Peter Smith
"The second design works better for me as it focuses on the essentials and lets me view more if needed."
EMPLOYEE OF TECH
Hannah Mae
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FINAL DESIGN & IMPACT
Order placement time reduced by 5%.
Streamlined multiple apps into one, reducing tabs and redirects for a smoother experience.
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