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Airport 

Mobile App

A scalable and localisable design that enhances the airport travel experience through an AI chatbot.

Role

UI Design

Analysing Research

User Journey

Client Presentation

B2C

Accenture | Transport 

  • BUSINESS CHALLENGE 

How can we create a seamless airport experience through an AI chatbot that integrates booking, transport and other processes into one?

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Anxiety and uncertainty while travelling to the airport.

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Stress from managing check-in and juggling with multiple other tasks.

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Anxious about time and location

  • DESIGN PROCESS 

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  • DISCOVERY

Mapped insights from prior research into a customer journey map to visualise user experience and pain points.

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  • DESIGN THINKING

How can we build trust and guide users like a companion throughout their journey?

01. Design should reduce cognitive load for the user.

02. Design should be easy to understand.

03. The design should be adaptable by different clients.

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  • WIRE-FRAMING

+20 prototypes

6+ iterative ideation sessions

5+ design variations

Experience

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Talk to chatbot

Booking a cab

Check out

  • FINAL DESIGN & IMPACT

The company secured the project following a well-received proposal.

You find the best deals! And get personalised travel reminders.

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Keeps you entertained and informed at every step!

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Guides you on the basis of your interests and you path!

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